The City of Pearland (hereafter referred to as the City) seeks proposals from qualified vendors to develop a roadmap for a Community Relationship Management Solution for City employees to more effectively, efficiently, and consistently manage non-emergency requests and improve engagement between the City and its residents. Our goal is to modernize the customer service experience for City residents and businesses by making City information and services easily accessible, responsive, and efficient in managing the needs of its constituents. ***ADDENDUM 1 ISSUED TO POSTPONE THE CLOSE DATE AND TIME TO 2:00 P.M. CST ON THURSDAY, 4/18/2024***