Enterprise Service Management System (ESMS)

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State Contract Opportunity

Last Updated on 08 May 2025 at 6 PM

RFP

California

Details

Solicitation ID ITS-I10607-S

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Posted Date 08 May 2025 at 4 AM

Response Date 21 Jul 2025 at 7 PM

NAICS Category

Product Service Code

Set Aside No Set-Aside Used

Contracting Office Not Specified

Agency Los Angeles County

Location California United states

Possible Bidders

Miscellaneous Foreign Contractors

Frankfurt am main Isando Washington Arlington

Advanced Language Systems International Incorporated

Rockville

Miscellaneous Foreign Awardees

Ciudad de mexico Toronto, ontario Bertrange Arlington Madrid Washington St lo Kampala

Ricoh Corporation

Charlotte Norcross Caldwell Rockville Minneapolis Lombard West caldwell Tustin Atlanta Arlington Pasadena Irvine Stamford Hillside Coppell San diego Philadelphia Alexandria

Dell Marketing Limited Partnership

Round rock Austin

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Please take notice that the Los Angeles County Internal Services Department (ISD) is issuing a Request for Proposals (RFP) to solicit Proposals for a Contract with an organization to that can provide single platform Software as a Service (SaaS) Enterprise Services Management System (ESMS) solution that is cloud-based, web enabled, and mobile friendly to automate business processes across the enterprise. The goal of this RFP and ISD’s ESMS is to provide: • Centralized service management with a unified platform to manage all service requests, incidents, and changes, eliminating the need for disparate systems. • Consistency in processes with standardized workflows for management, service requests, and change management. • Improved metrics with real-time tracking and reporting of performance metrics and data-driven insights to monitor service delivery and identify areas for improvement. • Enhanced customer experience with a self-service portal for customers to submit and track service requests easily and better allocation and utilization of resources based on service demand and historical trends. • Scalability and flexibility with the ability to adapt and scale to meet the needs of all 38 departments and commissions within the County. • Enhanced customer experience with a self-service portal for customers to submit and track service requests easily and better allocation and utilization of resources based on service demand and historical trends. Interested and qualified Proposers that meet the minimum mandatory requirements (refer to Section 4.0 (Minimum Mandatory Requirements) of the RFP) and that can demonstrate their ability to successfully provide a single platform Software as a Service (SaaS) ESMS solution are invited to submit Proposal(s). A Mandatory Proposers' Teleconference will take place on Wednesday, May 28, 2025, at 10 a.m. Refer to Section1.0 (Solicitation Information and Minimum Mandatory Requirements) and 8.3 (Mandatory Proposers' Teleconference) of the RFP for details.