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SCOPE OF WORK A. Perform all graffiti removal work with qualified and trained staff in a professional manner. For this service, graffiti is defined as the unauthorized drawing or marking on surfaces of City property, including placement of adhesive stickers. B. Furnish all labor, material, equipment, vehicles, tools, supplies, insurance(s), permits and manufactured articles including but not limited to pressure washer, digital camera, paint, and graffiti removal products as well as furnishing all transportation including fuel, power, water, and essential communications for the performance of the Work. PROCEDURES A. Prior to the commencement of the Work, attend a pre-start meeting with Borough and Development Representatives at a scheduled location. Begin Work at each location only after receiving a "Work Authorization" form which will be faxed or emailed to the Contractor by the Development where the Work will be performed. B. The Development Property Maintenance Supervisor (PMS) shall then arrange a start date with the Contractor. Once Work is started at a Development said Work shall continue on a regular basis until all authorized Work is completed. If the Contractor does not respond within a timely fashion, the Authority reserves the right to obtain services of others and back charge the Contractor for all damages and costs incurred. C. Complete Work on each Work Authorization the same day on which the request for service was received. Work shall be performed between the hours of 8:00 a.m. to 4 p.m. Authorization for Work other than during normal working hours shall come only from the Property Maintenance Supervisor or the Borough Management’s office. D. Upon arrival at the Development, the Contractor shall sign the Contractor’s logbook located in the Maintenance Office and obtain the exact location of the Work scheduled. NOTE IN THE LOGBOOK THE FOLLOWING INFORMATION: DATE, CONTRACTOR’S NAME, CONTRACT NUMBER, AUTHORIZATION NUMBER, FOREMAN’S NAME, WORK LOCATION AND THE NUMBER OF WORKERS ASSIGNED TO THE WORK SITE FOR THAT DAY. E. In performing the Work, the Contractor shall ensure there is minimal interruption to building services and utilities. Whenever possible, perform Work so that the building services can be continuously provided. F. Bidders are encouraged to visit the Developments covered in this contract to ascertain the various types of graffiti that shall be removed from building structures and/or grounds. Contractors may gain entry to the Work areas for inspection purposes by visiting the Development’s Property Management Office as indicated in the contract. G. Before removing graffiti, the Contractor shall photograph graffiti area(s) and again after graffiti removal for documentation purposes (before and after photos). Digital photographs shall be saved with the date, name of the assigned Development and location address of each job task. Digital photos of the abated sites and an accompanying photo disk shall be provided along with each monthly payment package. Cleaning Materials/Equipment 1. The Contractor shall use only cleaning materials recommended by the manufacturer of surface to be cleaned. If no cleaning instructions exist, the Contractor shall use cleaning material for the type of surface being cleaned such as wood, metal, plastic, cleaning solutions for a particular surface. 2. Each type of cleaning material shall be used on only those surfaces recommended by the cleaning material manufacturer. 3. Contractor shall provide all products and supplies necessary to complete the services detailed in this specification. Cleaning materials shall be inspected by the NYCHA Property Management Representative prior to start of cleaning operation for acceptance of cleaning material for use at the development. 4. Storage areas of differing size shall be made available at each site for storing such supplies and equipment. 5. All Work shall be performed in accordance with established practices, using modern techniques accepted by the industry. GRAFFITI REMOVAL MATERIALS 1. All graffiti removal materials and methods employed must meet EPA Design for the Environment Program, Federal and New York State Executive Orders. 2. The graffiti removal chemical/cleanser shall be citrus based for use on all “unpaintable” surfaces such as brick, cinderblock, cement and stone. For all interior and presently painted surfaces, a soy-based removal chemical/cleanser shall be utilized. All products shall be used in strict accordance with the manufacturers’ instructions. GRAFFITI REMOVAL PROCESS 1. Graffiti removal shall be from the interior and exterior of any building(s) and structure(s) and throughout the grounds of any Development(s) covered under this Contract using the following approved methods in accordance with best trade practices and is inclusive of but not limited to the following unpainted surfaces and substrates: (a) Unpainted brick, concrete and other masonry surfaces and structures. (b) Stainless Steel, Aluminum, Galvanized and Anodized Metal surfaces. (c) Factory finished surfaces. (d) Glass surfaces. (e) Tile surfaces. 2. For presently painted surfaces (on a case-by-case basis - only those surfaces that will be undamaged by treatment), the Contractor must first test a small inconspicuous area prior to beginning treatment. 3. The Contractor shall supply all water required for the removal of graffiti. The Contractor may make a request of the Authority to supply water at any one Development; however, the Authority shall not be obligated to approve such request. 4. The Contractor shall contain all water used during the graffiti removal process from leaking onto floors within residential buildings. Each time Work is completed, the Contractor is responsible for cleaning and removing from each Work area, all debris, materials and equipment associated with the Work performed. 5. Power washing may be required for some surfaces; in such case it is the Contractor’s responsibility to ensure that the disposal of all wastewater and debris is conducted in accordance with all existing federal, state, and local regulations. Wastewater shall not contaminate any potable water sites and shall use drains that do not empty directly into any outlet leading directly to any river, stream or bay without NYSDEC approval. 6. Contractor shall furnish at his/her own expense, all labor, equipment and materials necessary for the satisfactory performance of graffiti removal as set forth herein. Contractor shall remove graffiti from all residential and commercial structures/grounds. Methods of removal may include chemical removal, water blasting or other pressurized removal systems, or other eradication procedures as approved by the Administrator of this contract. 7. The Contractor shall determine the most effective method(s) for removal of graffiti at each location. The method(s) of removal shall vary depending upon the type of graffiti and condition of the surface. Contractor shall use care to avoid damage(s) to existing improvements (e.g., windows, doors, walls etc.). Existing improvements damaged by the Contractor shall be repaired/replaced by the Contractor at the Contractors full expense to the satisfaction of NYCHA. NYCHA shall not incur any of such costs. 8. The Contractor shall properly prepare all stucco, masonry, metal, wood, or other exterior/interior surfaces in a manner that will result in an acceptable bonding of the applied paint and deter visibility of graffiti; (no lead-based-paints shall be used). 9. All applicable material shall be applied in such a manner as will ensure smooth, even, uniform coats free of dirt, drips, ridges, waves, drops, runs, brush marks, sags and laps. If any of these existed before, they shall be properly corrected and prepared prior to painting. Once completed, the task shall represent a first-class workmanlike appearance. 10. Paint shall be applied under dry, dust-free conditions and shall not be applied when the temperature is below forty (40) degrees Fahrenheit. All primer and intermediate coats of paint shall be unscarred and completely integral as well as completely dry at the time of the application or each secondary coat of paint. 11. All new paint must match the form and type and color of the old paint; i.e. flame retardant paint with graffiti on it, must be painted over with flame retardant paint and so on. 12. The cleaning products to be used shall be submitted. The pre-abatement pictures shall need to be reviewed to determine that the graffiti is not an elevation higher than ten (10) feet above ground level. 13. The bidder must show proof that the proposed product has been successfully utilized. The proof shall be in the form of letter from an agency or an owner of residential or commercial buildings stating the following: (a) Addresses of buildings and properties where the material was used. (b) Telephone number of a managing agent or owner of such buildings and properties. (c) A statement by the managing agent or owner verifying that the material performed satisfactorily. TERM: 3 years plus two one-year extensions (at the discretion of NYCHA). Section 3 and M/WBE: Please be advised that the Section 3 REO & OEO Plans and the M/WBE Utilization Plan & Waiver and other related documentation must be uploaded via eComply, https://nycha.ecomply.us/. Do not include Section 3 or M/WBE documentation within your bid submission via iSupplier. For assistance with eComply log-in, please contact eComply Tech support at [email protected]. For assistance with M/WBE Utilization Plan and Section 3 REO/OEO Plan submission in eComply, please contact NYCHA’s SMP Vendor Diversity team at [email protected]. Pre-Bid Conference. A non-mandatory virtual Pre-Bid Conference will be held on July 1st, 2025 at 10:30 AM and will be conducted remotely via Microsoft Teams meeting. Although attendance is not mandatory at the Pre-Bid Conference, it is strongly recommended that all interested Bidders attend, and that Bidders thoroughly review bid documents in advance of the meeting. To participate in the Pre-Bid Conference, please follow the instructions below: Microsoft Teams Meeting Join on your computer or mobile app: click to join meeting Option 1: Copy and paste the below in browser: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzZlMDgwNDAtZWMxNS00MTczLTg4NjgtZDcxNzc1Y2E5N2Ez%40thread.v2/0?context=%7b%22Tid%22%3a%22709ab558-a73c-4f8f-98ad-20bb096cd0f8%22%2c%22Oid%22%3a%22d3ad4d7d-b23c-46b6-a970-2e5863640413%22%7d Meeting ID: 239 532 455 955 Passcode: gy2Tq9RD Option 2: Call in (audio only) +1 646-838-1534,,173964747# United States, New York City Phone conference ID: 173 964 747# RFQ Timeline: RFQ Question Submission Deadline 7/3/25 at 2:00PM Question and Answer Release Date 7/11/25 at 2:00PM