The U.S. House of Representatives (House), Chief Administrative Officer (CAO) is interested in acquiring the services of a Contractor to provide cradle to grave "Office Equipment Maintenance Management Support Program" (EMMSP) for repair and preventative maintenance of multiple brands of selected inventoried office equipment (i.e., copiers, fax machines, scanners, and multi use machines) with an initial purchase price of  $500 or more. It is the desire of the House to employ best practices by consolidating this demand into a single effort and incorporate the economies of scale to yield an effective, efficient and flexible agreement with a single vendor.

The initial plan is to establish this agreement as a pilot program for the CAO for 9 months with analysis of the program to be conducted during the last three months of the pilot program which will include a review of customer satisfaction. The House will then decide if adjustments are necessary and whether to exercise the option to proceed and award a contract. The awarded contractor is not guaranteed any level of usage of the equipment maintenance program proposed beyond the pilot program.  

C.1. Objectives

The objective of this Request for Proposal (RFP) is to establish a comprehensive agreement that will produce cost savings over the current CAO Maintenance and Service Agreement model without jeopardizing service levels.  The CAO will have the right to ensure that qualified service providers are utilized.   All organizations within the House may elect to utilize this Maintenance and Services Agreement.  The House does not guarantee any amount of participation to this contract beyond the office of the CAO. 

The following represents a non-inclusive list of tasks to be performed by the

selected contractor for this project:

a) Accurately assess current House offices/departments' equipment maintenance 

cost and needs; by achieving a minimum 15% cost reduction to the House without a degradation in the service levels-response times, quality of service or call backs.

b) Identify best practices in equipment maintenance that-

- Streamline current maintenance process and procedures relating to the

delivery of maintenance services for office equipment;

- Ensure continuous improvement of equipment maintenance services in terms of: Quality, Cost-efficiency, and Customer satisfaction.

- Advise House offices/departments of qualified service providers that will implement equipment maintenance best practices.

- Assume responsibility for achieving specific, measurable results that achieve the objectives of this project.

PLEASE READ COMPLETE WHICH IS POSTED ON WWW.HOUSE.GOV/CAO-OPP/CURRENTSOL.SHTML

THER IS A PRE-PROPOSAL MEETING SCHEDULED FOR AUGUST 6, 2008 SEE PROPOSAL FOR DETAILS SECTION L.2.