SUBJECT: Solicitation for Personal Services Contractor (PSC) -Customer Support Specialist, USAID/Liberia

To All Interested Applicants:

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking proposals (Optional Form 612's) from U.S. Citizen Resident in Liberia or Eligible Family Member (EFM) interested in providing the PSC services described in the attached.

Submissions shall be in accordance with the attached information and delivered to the undersigned in Monrovia, Liberia at the place and by the time specified. Email submissions shall be sent to: [email protected] and [email protected]. Applications should include salary history for the prior three years and the names and contact points (telephone/fax numbers, email addresses) for at least three references with knowledge of the applicant's prior work skills). To ensure delivery by the due date it is recommended that applications be sent in as email attachments. The award of a contract hereunder is subject to the availability of funds.

Only short listed candidates will be contacted. Any questions regarding this position should be directed to [email protected] and [email protected]

Applicants should retain for their record copies of all enclosures which accompany their applications.

Sincerely,

Phillip M. Cherry
Supervisory Executive Officer
USAID/Liberia

Functions of the Position:
The Travel and Personnel Customer Support Specialist's role is to provide mentoring to local employees and administrative support within the Mission's Executive Office on international travel issues, as well as specific support to arriving/departing international personnel. It is expected that the Specialist will develop and propose systemic resolution of travel customer service issues by mentoring personnel, developing collaborative relationships with key stakeholders, and trouble-shooting customer service issues in travel. S/he will also provide specific support for arriving/departing international personnel.