The Department of Veterans Affairs (VA), Office of Acquisition Operations (OAO), Technology Acquisition Center (TAC), located at 23 Christopher Way, Eatontown, New Jersey, intends to enter into a contract on a basis of other than full and open competition for one ForeSee Sentiment Analytics tool software license including software maintenance and software technical support from ForeSee, located at 2500 Green Road, Ste 400, Ann Arbor, Michigan 48105. The statutory authority permitting other than full and open competition is 41 U.S.C. 3304(a)(1) as implemented by the Federal Acquisition Regulation (FAR) Subpart 6.302-1 entitled, "Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements." The EVSS program harnesses analytic survey data from the Veteran community to provide continuous service improvements to Veterans. The EVSS program currently is utilizing the American Customer Satisfaction Index (ACSI) survey tool, a ForeSee product. The ForeSee Sentiment Analytics tool provides mechanisms to extract information within customer survey data to provide more accurate, timely, usable feedback on how the Veteran community feels about their interactions with EVSS (eBenefits and Stakeholder Enterprise Portal (SEP) portals. The ForeSee Sentiment Analytics tool brings the customer experience to the forefront of VA's awareness thereby enabling VA to respond to customer feedback. The Foresee Sentiment Analytics tool will effectively identify to VA where and how to allocate resources to drive change in the customer experience. In order to co-term the ForeSee Sentiment Analytics Tool with the ForeSee ACSI tool currently being utilized, the period of performance for this acquisition will be from date of award through June 30, 2016 plus two 12-month option periods, if exercised. Questions/responses shall be submitted via e-mail to Contract Specialist, Angel Santos, e-mail: [email protected], with the subject line as the synopsis number, VA118-16-R-1001. The Points of Contact (POCs) for this action are Angel Santos, Contract Specialist, 732-440-9647or Robert Kately, Contracting Officer, 732-440-9681.

Bid Protests Not Available