Amendment 4 changes the following items. A fully conformed copy of the solicitation is issued to incorporate these changes. This amendment also addresses questions asked. 1. Throughout Document word telephone is replaced with unlimited telephone . 2. Due date is extended from May 6, 2020, 2:30 P.M. Central Time, to May 7, 2:30 P.M. Central Time. 3. Questions and Responses: Q1: How many hours of support were provided last year? Response: See question two below, Q2, and it s response. Q2: Average number of hours of support per month? Response: Historical information includes two (2) support calls in the most recent contracted 1-year service period. However, that is only historical estimated quantities and should not be relied upon as a definitive number of support calls that may be required during any given performance period stated in this solicitation. Support call quantities, frequencies and times are not known.

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