Federal Bid

Last Updated on 19 Aug 2020 at 7 PM
Solicitation
Rockville Maryland

Employee Assistance Program (EAP)/WorkLife Services

Solicitation ID PSCFOH-EAPWL-PSC251020
Posted Date 19 Aug 2020 at 7 PM
Archive Date 03 Oct 2020 at 4 AM
NAICS Category
Product Service Code
Set Aside No Set-Aside Used
Contracting Office Program Support Center Acq Mgmt Svc
Agency Department Of Health And Human Services
Location Rockville Maryland United states 20857

The purpose of this requirement is to provide a comprehensive, integrated Employee Assistance (EAP) and WorkLife program with services that include in-person, telephonic, videoconference, webinars and on-line consultation and problem solving for a wide range of personal, wellness, and Worklife concerns. Additionally, educational and motivational activities; referral, monitoring, and follow-up services; behavioral health consultation and coaching; crisis intervention; management consultation and support; and union briefing services are also to be provided. These services are currently provided to over 500,000 federal employees.

Services shall be accessible through a single Call Center and shall be available twenty-four (24) hours a day, seven (7) days a week, and three hundred sixty-five (365) days a year. The program shall include access to a national affiliate counselor network, WorkLife resources and web-based resources.

There are emerging needs for this requirement; some already established, others arising, and additional needs are expected to develop in the future.  It can be challenging to predict specific emerging needs; therefore, the flexibility and capacity of the Contractor to address these needs is most imperative. This is a dynamic environment encompassing quality of life support systems for civil servants and their dependents. The evolving needs of customer agencies may drive modification of the integrated EAP-WorkLife program to satisfy such in a rapidly changing environment.

The Government intends to issue a single award indefinite delivery/indefinite quantity IDIQ for a period not to exceed five (5) years.

Bid Protests Not Available