Hall County, Georgia, offers the following answers to questions by bidders. Legend = Question, A = Answer. Q1: Does Hall County utilize a “lockbox” for collections? A1: No Q2: Under the new contract will the billing provider be required to pay the lockbox fee or will the cost be covered by the County? A2: Provider Q3: If you are requiring the vendor to pay can you provide the current cost of the lockbox? A3: Unknown Q4: What ePCR system are you currently using? A4: ZOLL – RescueNet ePCR Q5: Does Hall County have its own merchant account for processing credit cards? A5: Not for EMS billing Q6: As part of the contract, is the new vendor required to mail Notice of Privacy Practices to patients? A6: Yes, the vendor shall be responsible for mailing NPPs at the patients’ request. We do have these available upon request on our transport units as well. Q7: In the two most recent fiscal or calendar years, what was the actual number of billable transports provided by Hall County? (Please list each year separately) A7: FY21: 14,843, FY22: 17,298 Q8: In the two most recent fiscal or calendar years, what was the total amount of cash posted by Hall County for ambulance transports? (Please list each year separately) A8: FY21: $5,349,434.15, FY22: $5,109,988.46 Q9: In the two most recent fiscal or calendar years, what was the total amount of gross charges generated by Hall County for ambulance charges? (Please list each year separately) A9: FY21: $13,069,052.60, FY22: $10,225,889.64 Q10: Please provide the number of emergency and non-emergency transports broken down by service level A10: ALS Emergency 14,921 ALS Non-Emergency 4 BLS Emergency 1,053 BLS Non-Emergency N/A ALS 2 313 Specialty Care Transport N/A Paramedic Intercept N/A Treat No Transport Unknown Q11: Please provide your current rates for each of the service levels. A11: Current fee is $775.00 for all levels of transport. ALS Emergency ALS Non-Emergency BLS Emergency BLS Non-Emergency ALS 2 Specialty Care Transport Paramedic Intercept Treat No Transport $300.00 Q12: How much does Hall County charge per mile? A12: $12.00 Q13: What is your average loaded mileage? A13: 6.6 miles Q14: Please provide the charge mix, i.e., the total percentage of charges that were billed to the following four main payer groups in the two most recent fiscal or calendar years. A14: Medicare 8,269 Medicaid 2,064 Commercial insurance 2,294 Self-pay accounts 4,688 Q15: Does the County use a collection agency? Q15: Yes Q16: If so, does your current vendor charge its billing fee to cash that’s collected by the collection agency? A16: Unknown Q17: Does the County participate in any supplemental payment programs? A17: Not currently Q18: If so, can you describe the role of the billing vendor in supporting these programs and the payment structure arrangement that is in place for this portion of the contract? A18: Unknown Q19: Can you verify if proposal is to be submitted as hard copies or electronically through Bid Net? A19: Sealed and dated Electronic Bids will also be received by the same date and time through BidNet and the Georgia Procurement Registry. Q20: Under specific services (27) – please explain what the county means “Have the ability to provide back-billing.” A20: Item #27 will be removed as a requirement.

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