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ERAU is looking for any other suppliers that may provide the following: NextSeq 1000 Silver Support Plan: Includes full coverage for parts, labor, and travel; Reagent replacement upon HW failures; 1 PM; Remote Technical Support 18x5; 2 business day on-site response target*; control SW and HW updates; on- site applications support; discounts on advanced training; remote monitoring available. This is the most popular full- service plan balancing performance, productivity, and cost to deliver confidence and peace of mind. iSeq 100 Advance Exchange Support Plan: Includes Advance Exchange for iSeq 100 instrument; reagent replacement upon HW failures, Remote Technical Support 8x5.

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