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The Citadel, Office of the Provost, intends to sole source to Ellucian Company LP for training on configuration and usage of the Recruit CRM module currently utilized by the admissions offices. More specifically, the service will perform training on managing the implemented Recruit CRM software on the system administrator level, guide an analysis of the current configuration to enhance the product’s usefulness, and refresh user understanding of the functionality embedded in the tool regarding communication, digital tracking of web interactions, management of prospect pools, and the use of various communication portals/interfaces i.e., email and text. All of this work will allow The Citadel to leverage the ability to communicate with prospective students. In addition, The Citadel requires refreshed training on configuration of the Constituent Experience in the existing testing environment. The Citadel anticipates use of the training service for a base year with four one-year options.

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