Software Support for Labworks LIMS SystemSupport ID# L406 For the period of October 1, 2007 thru September 30, 2008 Including: - license software and documentation updates - toll free support number - telephone help desk - email support - remote support sessions - escalation process - written resolution acknowledgement - access to Lab works user site - one system manager training class for one person at vendor's location (travel expenses not included) Contractor must provide services necessary to maintain Labwork Inc. Warranty certification requirements for Software Support.

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