A. The amendment to combined synopsis solicitation VA101V-16-Q-0443 is written to change paragraph vi., Description of Requirement. B. On paragraph vi., subparagraph 3.0 - Scope of Work, A. MDF/Server Room, Product Description, remove the text that reads "StruxureWare Central Basic" this deletion applies to all equipment listed in Appendix B of the Scope of Work, including any Software Support Contracts. The deletions effected are shown in the revised scope of work that is attached to this amendment. C. The date and time set for receipt of quotes is not changed by this amendment and remains September 19, 2016 by 2:00PM Central Time. D. All other terms and conditions of this solicitation remain the same. STATEMENT OF WORK (SOW) FOR UPS System Maintenance 1.0 - Introduction The Bishop Henry Whipple (BHW) Federal Building hosts the St. Paul VA Regional Office. In support of OI&T's mission to support continuous and secure IT support to VA customers, Uninterruptable Power Supplies (UPS) are required at all VA installations. This Statement of Work (SOW) outlines a new contract to service and maintain the UPS equipment and peripheral UPS and related equipment in the VA spaces (MDF + 21 IDF) of the Bishop Henry Whipple Federal Building location. 2.0 - Background Maintaining a UPS is an important component of overall network security and support. This contract is needed to ensure network security and stability in case of emergency. 3.0 - Scope of Work The Contractor shall provide maintenance services per the readily available COTS (Commercial Off The Shelf) part numbers listed below and in the Appendix A, at the locations shown: Installed Site: Department of Veterans Affairs Bishop Henry Whipple Federal Bldg. 1 Federal Drive Saint Paul, MN 55111 A. MDF/Server room - Overview (See Appendix A for detailed list) Humidifier: SK3044MSD4 SN 120 239999 Product Description Product Preventive?Maintenance?Visit?5X8 Symmetra Unit Intelligence Module (x2) Power Module (x4) System Power Supply Static Switch Battery Unit (4x4) Sensor/pod/camera packages Type Model Sensor Pod Sensor Pod 150 Integrated NetBotz Wall Appliance device 1 NetBotz Wall Monitor 355 NetBotz Wall Appliance device 2 NetBotz Wall Monitor 355 Camera Pod Camera Pod 160 B. IDF/Switch Closets: - Overview (See Appendix A for detailed list) APC UPS SMSX3000RMLV2U and the UPS sensor/pod/camera: Type Model Sensor Pod Sensor Pod 150 Integrated NetBotz Wall Appliance device 1 NetBotz Wall Monitor 355 NetBotz Wall Appliance device 2 NetBotz Wall Monitor 355 Camera Pod Camera Pod 160 C. Preventative Maintenance Visits The contractor shall provide all parts, labor and travel related to each preventative maintenance visit. The contractor shall perform all preventative maintenance inspections and services during normal working hours Mon-Fri (5x8). General Tasks to Be Performed For Each Inspection: - Perform Visual Inspection - Perform Environmental Inspection - Perform Mechanical/Electrical Inspection - Verify firmware revision and update as needed - Deliver Site Report with service recommendations D. On-Site Service The contractor shall provide on-site services in the event of equipment failure under this contract. Guaranteed response time is next business day. The contractor shall performed the following: - Check system status - Check system alarm - Troubleshoot reported issue and diagnose problem - Repair system as required - Complete functional tests after repair - Deliver detailed report of action taken - Implement firmware update as needed E. Remote Monitoring Service The contractor shall provide remote monitoring. Monitoring shall include, but is not limited to the following: - Collect and document pertinent system information - 24 x 7 system monitoring - Notify and dispatch field engineer as needed - Monthly report identifying potential problems and recommendations F. Tech Support The contractor shall provide technical support including escalation support to address system issues in a timely and efficient manner. G. Parts (Exception: Batteries) The contractor shall furnish all parts, labor, and travel required for both the Preventative Maintenance and On-Site Service under this contract. 4.0 - Applicable Directives The Contractor will not have network access. The Contractor shall comply with all security requirements imposed by the installation commander at all times while on the installation. Contractor personnel involved in civil crimes and/or other incidents of misconduct may be restricted from entry onto the installation. No other specific directives apply. See Attached equipment Checklist Appendix A See Attached equipment Hardware Serial Number list Appendix B 5.0 - Performance Requirements Place of performance: Bishop Henry Whipple (BHW) Federal Building: 1 Federal Drive, St. Paul, MN 55111-4050 MDF: Rm 3900 IDF: Varied Service appointments shall be conducted during the normal business hours of Monday through Friday (6:30 A.M. - 5:30 P.M.) unless otherwise arranged due to emergency and/or service upgrades contracted. The St. Paul RO shall not incur any charges for appointments cancelled by the Contractor. 6.0 - Billing The Contractor will provide the NSC and Finance Departments with an invoice of service to include: 1. Contract Number 2. Company Name and Address 3. Invoice Date 4. Invoice Number (Note: Each invoice must have a different Invoice Number). 5. Description of items/services provided as well as referencing the appropriate Contract Line Item Number (CLIN). This way the proper CLIN can be billed for the Invoice. 6. Terms for any discount for prompt payment. 7. Name, title and phone number of company point of contact to notify in case of a defective invoice. 7.0 - Point of Contact Name: Damian Zebrosky Phone: (612) 970-5228 Fax: (612) 970-5244 E-Mail: [email protected] 8.0 - Holidays The contractor will not be required to perform any work for the government on any of the following federal holidays: New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day. 9.0 - Service Contract Labor Wages This contract incorporates the wages and fringe benefits of the following wage determinations Wage Determination Occupation Wage (Including Fringe Benefits) 05-2287, Revision 17 Electronic Technician, Maintenance II $30.33 The contractor shall pay each employee that performs work under this contract at least the wages and fringe benefits indicated on the Wage Determination and the table above. The Government may require submission of payrolls, conduct labor interviews, or perform other investigations to determine that clients are receiving the wages and fringe benefits required under this contract. 10.0 - Superintendence of Contractor The contractor shall, at all times and while work is being performed under this contractor, provide supervision and superintendence of workers under this contract. The contractor shall also provide superintendence of all prime and subcontractor work performed, regardless of whether or not the subcontractor is providing his or her own superintendence. 11.0 - Superintendence of Contractor Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor. 12.0 - Confidentiality and Non-Disclosure 1. The preliminary and final deliverables and all associated working papers, application source code, and other material deemed relevant by VA which have been generated by the contractor in the performance of this task order are the exclusive property of the U.S. Government and shall be submitted to the Contracting Officer at the conclusion of the task order. 2. The Contracting Officer will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order presented to the contractor shall be submitted to the Contracting Officer for response. 3. Press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the Contracting Officer. 13.0 - Contract Security Requirements The C&A requirements do not apply to this contract. A security accreditation package is not required. Contractor personnel will be escorted at all times by Department of Veterans Affairs personnel while performing any work in the St. Paul Regional Office. ? APPENDIX A EQUIPMENT LIST 1. MDF - Server Room contents ( MAIN -power load, APC UPS and UPS sensors/pod/camera): Type Model Serial Number Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:F7 Camera Pod Camera Pod 160 QA1202180746 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:F4 Camera Pod Camera Pod 160 QA1203180509 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:FE Camera Pod Camera Pod 160 QA1151180740 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9D:7D:00 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:ED Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:DD:6F Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2:05 Cooling Device InRow RD 10KW Water/Glycol Cooled 60Hz JK1149012831 Cooling Device InRow RD 10KW Water/Glycol Cooled 60Hz JK1149012829 Cooling Device InRow RD 10KW Water/Glycol Cooled 60Hz JK1143000007 Cooling Device InRow RD 10KW Water/Glycol Cooled 60Hz JK1149012827 Cooling Device InRow RD 10KW Water/Glycol Cooled 60Hz JK1143000002 Cooling Device InRow RD 10KW Water/Glycol Cooled 60Hz JK1149012834 NetBotz Rack Appliance NetBotz Rack Monitor 550 QA1223180220 NetBotz Rack Appliance NetBotz Rack Monitor 550 QA1223180220 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180314 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180314 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180290 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180304 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180298 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180300 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180304 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1150180148 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180300 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180290 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180185 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180298 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1150180148 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180185 PDU 0M-5103 PI1145310764 Rack PDU AP7862 ZA1133011613 Rack PDU AP7863 ZA1143024420 Rack PDU AP7894 ZA0947003890 Rack PDU AP7862 ZA1133011617 Rack PDU AP7863 ZA1143024395 Rack PDU AP7862 ZA1133011607 Rack PDU AP7863 ZA1143024412 Rack PDU AP7862 ZA1133011612 Rack PDU AP7894 ZA0947003891 Rack PDU AP7863 ZA1143024419 Rack PDU AP7862 5A1143E01058 Rack PDU AP7863 ZA1143024405 Rack PDU AP7862 ZA1133011619 Rack PDU AP7862 ZA1133011608 Rack PDU AP7863 ZA1143024429 Rack PDU AP7863 ZA1146019211 Rack PDU AP7863 ZA1143024417 Rack PDU AP7863 ZA1143024396 Rack PDU AP7862 ZA1133011610 Rack PDU AP7862 ZA1133011605 Rack PDU AP7863 ZA1143024418 Rack PDU AP7862 ZA1133011604 Rack PDU AP7862 5A1143E01045 Rack PDU AP7862 5A1143E00979 Rack PDU AP7863 ZA1146019201 Rack PDU AP7863 ZA1146019217 Rack PDU AP7863 ZA1146019210 Rack PDU AP7862 ZA1133011611 Sensor Pod Sensor Pod 150 Integrated QA1150180148 Sensor Pod Sensor Pod 150 Integrated QA1203180290 Sensor Pod Sensor Pod 150 Integrated QA1203180304 Sensor Pod Sensor Pod 150 Integrated QA1203180298 Sensor Pod Sensor Pod 150 Integrated QA1203180314 Sensor Pod Sensor Pod 150 Integrated QA1249180185 Sensor Pod Sensor Pod 150 External ZA1146023031 Sensor Pod Sensor Pod 150 Integrated QA1223180220 Sensor Pod Sensor Pod 150 Integrated QA1203180300 SK304MSD4 Humidifer 120?23999 UPS Symmetra 40K PD1204150024 ? 2. IDF closet contents (APC UPS Model SMX3000RMLV2U and UPS sensors/pod/camera) - quantity 20 1. 20 (qty) APC UPS SMX3000RMLV2U Smart UPS Serial Numbers IS1129000980 IS1129000978 IS1129004692 IS1129000986 IS1129000976 IS1129000982 IS1129000972 IS1312004056 IS1129004696 IS1129004691 IS1129004697 IS1220004381 IS1129004634 IS1129004702 IS1312002588 IS1312002589 IS1312002587 IS1303000709 IS1303000717 IS1303000716 2. 20 (qty) sensor/pod/camera assembly: Type Model Serial Number Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9D:7C:F4 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2:00 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9D:7C:EE Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2:28 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:FE Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:F7 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9D:7D:00 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2:05 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1:FB Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2:45 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2:1A Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9D:7D:13 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92: Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92: Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F2 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:92:F1 Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9D: Camera Pod Camera Pod 160 CAMERA_00:C0:B7:9C: NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180178 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180178 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180309 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180309 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180136 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180136 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180349 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180349 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180304 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180304 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180300 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180300 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180185 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180185 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180314 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180314 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180307 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180307 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180378 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180378 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180335 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180335 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180198 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180198 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180290 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180290 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1150180148 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1150180148 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180316 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180316 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180386 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180386 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180291 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180291 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180298 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1203180298 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180291 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1249180291 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1242180266 NetBotz Wall Appliance NetBotz Wall Monitor 355 QA1242180266 Sensor Pod Sensor Pod 150 Integrated QA1249180178 Sensor Pod Sensor Pod 150 Integrated QA1203180309 Sensor Pod Sensor Pod 150 Integrated QA1249180136 Sensor Pod Sensor Pod 150 Integrated QA1203180349 Sensor Pod Sensor Pod 150 Integrated QA1203180304 Sensor Pod Sensor Pod 150 Integrated QA1203180300 Sensor Pod Sensor Pod 150 Integrated QA1249180185 Sensor Pod Sensor Pod 150 Integrated QA1203180314 Sensor Pod Sensor Pod 150 Integrated QA1203180307 Sensor Pod Sensor Pod 150 Integrated QA1203180378 Sensor Pod Sensor Pod 150 Integrated QA1203180335 Sensor Pod Sensor Pod 150 Integrated QA1249180198 Sensor Pod Sensor Pod 150 Integrated QA1203180290 Sensor Pod Sensor Pod 150 Integrated QA1150180148 Sensor Pod Sensor Pod 150 Integrated QA1203180316 Sensor Pod Sensor Pod 150 Integrated QA1203180386 Sensor Pod Sensor Pod 150 Integrated QA1203180291 Sensor Pod Sensor Pod 150 Integrated QA1203180298 Sensor Pod Sensor Pod 150 Integrated QA1249180291 Sensor Pod Sensor Pod 150 Integrated QA1242180266 ? APPENDIX B HARDWARE SERIAL NUMBER REFERENCE (DOES NOT INCLUDE IDF/ SWITCH CLOSETS CONTENTS) Entitlement Maintenance Visits Start Date End Date 1?Preventive?Maintenance?Visit?5X8 2 09-20-2016 09-19-2017 Product Description Product Serial # InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000007 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000002 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012829 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012827 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012831 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012834 Entitlement Maintenance Visits Start Date End Date 1?Preventive?Maintenance?Visit?5X8 2 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date 1?Preventive?Maintenance?Visit?5X8 6 09-20-2016 09-19-2017 Product Description Product Serial # InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000007 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000002 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012829 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012827 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012831 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012834 Entitlement Maintenance Visits Start Date End Date 1?Preventive?Maintenance?Visit?5X8 3 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?PDU PSX-PDU120V PI1145160022 SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date 1?Preventive?Maintenance?Visit?5X8 3 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date 7X24?Telephone?Technical?Support?-?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date 8-Hour?7X24?Response?On-Site?Service?Upgrade?-?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?PDU PSX-PDU120V PI1145160022 120?V?TYPE?RDP PSX-RDP120V PI1105170003 120?V?TYPE?RDP PSX-RDP120V PI1051170009 SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date 8-Hour?7X24?Response?On-Site?Service?Upgrade?-?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000007 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000002 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012829 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012827 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012831 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012834 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000007 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000002 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012829 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012827 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012831 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012834 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # NetBotz?Rack?Monitor?550?(with?120/240V?Power?Supply) NBRK0551 QA1210180122 NetBotz?Rack?Monitor?550?(with?120/240V?Power?Supply) NBRK0551 NetBotz?Room?Monitor?355?(without?PoE?Injector) NBWL0355 QA1203180335 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0189 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0192 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0188 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0187 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0195 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0193 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0191 NetShelter?SX?42U?750mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3150 ON12092A0019 NetShelter?SX?42U?750mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3150 ON12092A0017 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0191 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0186 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 ON12111A0295 NetShelter?SX?42U?600mm?Wide?x?1070mm?Deep?Enclosure?with?Sides?Black AR3100 8N1210E11188 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?PDU PSX-PDU120V PI1145160022 SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date Assembly?Service?5X8 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?RDP PSX-RDP120V PI1105170003 120?V?TYPE?RDP PSX-RDP120V PI1051170009 Entitlement Maintenance Visits Start Date End Date Battery?Preventive?Maintenance?Visit?5x8 2 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date Data?Center?Capacity?Manager?and?Basic?Configuration?Services 09-20-2016 09-19-2017 Product Description Product Serial # NetBotz?Rack?Monitor?550?(with?120/240V?Power?Supply) NBRK0551 QA1210180122 Entitlement Maintenance Visits Start Date End Date Netbotz?Configuration?Service?in?ISX?Designer?1 09-20-2016 09-19-2017 Product Description Product Serial # NetBotz?Rack?Monitor?550?(with?120/240V?Power?Supply) NBRK0551 QA1210180122 Entitlement Maintenance Visits Start Date End Date 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date Next?Business?Day?On-Site?Service?for?Internal?Batteries?-?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date On?Site?Warranty?Extension?for?Battery?Frames?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date On?Site?Warranty?Extension?for?Internal?Batteries?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 Entitlement Maintenance Visits Start Date End Date Onsite?Warranty?Extension?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?PDU PSX-PDU120V PI1145160022 SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date Onsite?Warranty?Extension?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?RDP PSX-RDP120V PI1105170003 120?V?TYPE?RDP PSX-RDP120V PI1051170009 Entitlement Maintenance Visits Start Date End Date Onsite?Warranty?Extension?1?Year 09-20-2016 09-19-2017 Product Description Product Serial # InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000007 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000002 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012829 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012827 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012831 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012834 Entitlement Maintenance Visits Start Date End Date Level?2?Training 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date QWINSTALL-QJCR32235-00?-?RD?INSTALL 09-20-2016 09-19-2017 Entitlement Maintenance Visits Start Date End Date Site?Coordination?Service 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date Site?Inspection?5X8 2 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?PDU PSX-PDU120V PI1145160022 SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date Site?Inspection?5X8 2 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?RDP PSX-RDP120V PI1105170003 120?V?TYPE?RDP PSX-RDP120V PI1051170009 Entitlement Maintenance Visits Start Date End Date Startup?Service?5x8 09-20-2016 09-19-2017 Product Description Product Serial # InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000007 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1143000002 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012829 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012827 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012831 InRow?RD,?300mm,?Fluid?Cooled,?208-230V,?60Hz ACRD200 JK1149012834 Entitlement Maintenance Visits Start Date End Date Startup?Service?5x8 09-20-2016 09-19-2017 Product Description Product Serial # 120?V?TYPE?PDU PSX-PDU120V PI1145160022 SYMMETRA?PX?40KW?FRAME,?208V SYCF40KF PD1204150024 Entitlement Maintenance Visits Start Date End Date Startup?Service?5x8 09-20-2016 09-19-2017 Product Description Product Serial # SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150100 SYMMETRA?PX?40kW?EXTENDED?RUN?BATTERY?FRAME SYCFXR8 PD1203150104 This service agreement does not apply to equipment which has been damaged due to accident, negligence, abuse, improper installation or misapplication, or which has been altered or modified in any way. Any terms and conditions that normally apply to the factory warranty which accompanies the product will also apply to this entitlement. See documentation accompanying product for applicable warranty details, and attachment for entitlement terms and conditions.

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