SERVICE, PLAN, UNITY ESSENTIAL - ELEMENTAL OE/ICP, ICAP 6500 DUO VIEW ICP-OES SPECTROMETER, SERIAL# 20070104, COVERAGE PERIOD: 02/05/2020 - 02/04/2021, MATERIAL# 842310050125, "THERMO ELECTRON NORTH AMERICA LLC." INCLUDES: COVERAGE FOR ELEMENTAL ICP OPTIONS, CETAC ASX-520 AUTOSAMPLER, MATERIAL# 942347004001 PLAN FEATURES: * ONE (1) SCHEDULED PREVENTATIVE MAINTENANCE VISIT (A STANDARD PM KIT IS INCLUDED) * UNLIMITED NUMBER OF ON-DEMAND ON-SITE CORRECTIVE MAINTENANCE VISITS WITH A MAXIMUM OF 72-HOUR RESPONSE * ENGINEER LABOR AND TRAVEL * FACTORY-CERTIFIED REPLACEMENT PARTS * PRIORITY STATUS FOR TECHNICAL SUPPORT TELEPHONE INQUIRIES (RESPONSE WITHIN 2 HOURS) * SUBSCRIPTION TO E-SUPPORT ON-LINE TECHNICAL RESOURCES * 10% LOYALTY DISCOUNT ON PARTS, ACCESSORIES, AND CONSUMABLES DURING THE EFFECTIVE PERIOD OF THIS CONTRACT * 10% DISCOUNT ON INSTITUTE BASED OR ON-SITE TRAINING FOR CHROMATOGRAPHY, MASS-SPECTROMETRY OR TRACE ELEMENTAL INSTRUMENTS * SOFTWARE UPDATES AND NOTIFICATIONS * COMPUTERS THAT WERE PURCHASED FROM MANUFACTURER AND REQUIRED FOR THE OPERATION OF THE ANALYTICAL SYSTEM NO SUBSTITUTION

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