SERVICE, PLAN, UNITY ESSENTIAL, ELEMENTAL OE/ICP, ICAP 7400 ICP-OES DUO WITH DIRECT SYSTEM, SERIAL# IC74DC140303, COVERAGE PERIOD: 02/20/2020 - 02/19/2021, MATERIAL# 842320074181, "THERMO ELECTRON NORTH AMERICA LLC" INCLUDES: * ONE (1) SCHEDULED PREVENTATIVE MAINTENANCE VISIT (A STANDARD PM KIT IS INCLUDED) * UNLIMITED NUMBER OF ON-DEMAND ON-SITE CORRECTIVE MAINTENANCE VISITS WITH A MAXIMUM OF 72-HOUR RESPONSE * ENGINEER LABOR AND TRAVEL * FACTORY-CERTIFIED REPLACEMENT PARTS * PRIORITY STATUS FOR TECHNICAL SUPPORT TELEPHONE INQUIRIES (RESPONSE WITHIN 2 HOURS) * SUBSCRIPTION TO E-SUPPORT ONNLINE TECHNICAL RESOURCES * 10% LOYALTY DISCOUNT ON PARTS, ACCESSORIES, AND CONSUMABLES DURING THE EFFECTIVE PERIOD OF THE CONTRACT * 10% DISCOUNT ON INSTITUTE BASED OR ON-SITE TRAINING OR CHROMATOGRAPHY, MASS-SPECTROMETRY OR TRACE ELEMENTAL INSTRUMENTS * SOFTWARE UPDATES AND NOTIFICATIONS * COMPUTERS THAT WERE PURCHASED FROM THE MANUFACTURER AND REQUIRED FOR THE OPERATION OF THE ANALYTICAL SYSTEM NO SUBSTITUTION

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