Maintenance support for Stratasys 3D Printers (J750/J850/F170) is needed to ensure proper printer operation in support of test programs.

Scope of Work Required:

• Provide off-site technical troubleshooting support via telephone or email correspondence to remedy machine stoppage issues due to mechanical failures, out-of-tolerance configuration, or non-routine operating anomalies. Off-site support will be available on non-holiday wekdays between 8:00 AM and 5:00 PM Eastern time.
• Schedule on-site technician visits as necessary to perform annual preventive maintenance, including routine component replacement, adjust machine settings back to within specified operating parameters, and calibrate diagnostic equipment needed for proper system maintenance. Additionally, technician will provide latest software and firmware patches and hardware upgrades to keep machine updated to latest operating version and recommended configuration. "Emerald Care" level of repair parts to be provided.
• On-site technical visit will include transportation scheduling and costs to ensure timely (72-hour response) arrival to remedy machine stoppage. Number of non-routine visits will be unlimited (as necessary) to ensure machine availability is maintained.
• All personnel providing services to this maintenance contract, including off-site call center troubleshooters and on-site technicians, will be factory trained individuals with a Stratasys certification, capable of performing the appropriate maintenance procedures to keep the machine operating within standard parameters.