The purpose of this solicitation is to outsource the operations, administration, and management
(OA&M) of the Agency’s local exchange access commercial network services and shift the
responsibilities and support to the offeror. The OA&M includes running the day-to-day business
operations and functions of the voice network enterprise thereby allowing the Agency to focus
on its core mission.
The OA&M for Voice will provide and help the Agency achieve cost-effective operations and
administration of its own Voice infrastructure, provide predictable equipment and personnelrelated
costs, reduce operating and maintenance costs, and minimize expenses and
unscheduled outages that can arise from unexpected network incidents and complex voice
network problems.