DEC is seeking proposals for a day-long training in verbal de-escalation, catered to the type of situations Division Staff encounter. The training would start at 9am, and last approximately 7 hours. WSMD will provide the training venue, located in Central Vermont. The training will be geared towards improving staff’s verbal communication skills, how to deflect and redirect verbal abuse, diffuse encounters which are potentially volatile, increase situational awareness skills, and how to protect staff’s professional and emotional wellbeing. Training must have a “hands-on” component of role playing. Participants who complete the training will leave with a toolkit of enhanced communication skills to successfully respond to verbal confrontations

Bid Protests Not Available