Classes shall cover the following and last a minimum of ninety (90) minutes:

Verbal de-escalation

•1.        Indentifying the words to use and the words / phrases / jargon that we should not use during any transition.

•2.        Indentifying readily both the non-verbal and verbal warning signs of any possible escalation anger or violence.

•3.        Emphasizing the critical importance of sound documentation and communication and follow-up needed throughout the entire process.

•4.        Indentifying the right nonverbals and paraverbals to employ and use and how they can de-escalate.

There shall be no deviation from the original scope except as allowed through ANCDF Subcontracts and/or organization as required depending on the changes being recommended.