• The contractor shall be responsible for all Centrally Billed Account (CBA) Defense Travel System (DTS) reconciliation. No active CBA invoice shall go delinquent beyond sixty (60) days. Also, the delinquency rate for any CBA invoice shall not exceeds 1.5% after thirty (30) days, wherein the reason for the delinquency is not related to obligations of funds or system outages within the DTS CBA Reconciliation module, or some other reason not under contractor control.
• The Government will monitor success of performance via internal ad hoc reporting capabilities, beneficiary feedback, and ongoing monitoring by government surveillance personnel.
• Perform monthly DTS CBA reconciliations in accordance with the commands business rules.
• Monitor and acknowledge all CBA invoices.
• Notify approving official that invoices are ready for certification and payment
• Investigate and correct all rejected documents that have an impact on CBA reconciliation.
• Coordinate with external sources such as DFAS, DTMO, DoD PMO and Army/Navy DTSPMO to isolate issues.
• Process all corrective actions to travelers' documents to correct CBA ticketed transportation.
• Report all system problems to the Technical Assistance Center (TAC) Help Desk.
• Maintain DHA CBA delinquency below 1.5%.
• Maintain database of CBA delinquency issues, status and other appropriate data to track operations.
• Develop and submit monthly and ad hoc status reports on CBA operations to include delinquencies.
• The contractor shall respond to all emails regarding CBA issues.
• The contractor shall respond to all of the inquiries to correctly identify CBA issues and offer assistance to resolve the problem.